Policy & Compliances

1.1 Information We Collect

We collect information you voluntarily provide and information gathered automatically when you use our platform:

1.2 How We Use Your Information

• To deliver e-commerce consultancy, marketplace management, and digital marketing services
• To communicate service updates, reports, and performance insights
• To process payments and issue invoices/receipts
• To improve our website, tools, and service quality through analytics
• To comply with legal obligations under Indian law, including GST and IT Act requirements
• To send promotional communications (only with your explicit consent; opt-out available at any time)
• To detect and prevent fraudulent activities and maintain platform security

1.3 Data Sharing & Disclosure

We do not sell or rent your personal information. We may share it only in the following circumstances:

1.4 Your Rights

Under India's Digital Personal Data Protection (DPDP) Act, 2023, you have the following rights:

• Right to Access — Request a copy of the personal data we hold about you
• Right to Correction — Request correction of inaccurate or incomplete data
• Right to Erasure — Request deletion of your data subject to legal retention requirements
• Right to Grievance Redressal — Lodge complaints with our Data Protection Officer
• Right to Nomination — Nominate another individual to exercise rights on your behalf

1.5 Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law:

2.1 Scope of Services

EcomVistara provides e-commerce consultancy and management services including but not limited to: Amazon/Flipkart/Meesho/Myntra seller management, Shopify development, digital marketing, product photography coordination, SEO/SMO, PPC management, and inventory management.

2.2 Client Obligations

• Provide accurate business information, valid marketplace credentials, and timely access to required accounts
• Ensure all products, listings, and business activities comply with applicable marketplace policies and Indian laws
• Make payments as per the agreed schedule; delays beyond 15 days may result in service suspension
• Not use EcomVistara's services for any unlawful, fraudulent, or deceptive activity
• Maintain confidentiality of any proprietary methodologies or strategies shared during engagement
• Promptly notify us of any changes to your business, marketplace account status, or contact information

2.3 Intellectual Property

All content on ecomvistara.in — including text, graphics, logos, tools, strategies, templates, and software — is the exclusive property of EcomVistara and protected under the Copyright Act, 1957 and the Trade Marks Act, 1999.

Client-specific deliverables (reports, ad creatives, store design) created under a paid engagement become the client's property upon full payment. Pre-existing proprietary frameworks remain EcomVistara's property.

2.4 Limitation of Liability

To the maximum extent permitted by law, EcomVistara's total liability for any claim arising from our services shall not exceed the total fees paid by the client in the three months preceding the claim. We are not liable for indirect, consequential, or incidental damages including loss of profits, marketplace account suspension, or data loss resulting from factors outside our control.

2.5 Termination

2.6 Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall first be attempted to be resolved through mutual negotiation within 30 days. If unresolved, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with proceedings in Jaipur, Rajasthan. Courts in Jaipur shall have exclusive jurisdiction for non-arbitrable matters.

3.1 Refund Eligibility

3.2 Non-Refundable Services

• One-time setup fees, account activation charges, and onboarding costs
• Third-party costs incurred on your behalf (marketplace fees, ad spends, photography vendor charges)
• Completed audits, strategy reports, and research deliverables
• Customised software development or Shopify store builds once approved and deployed
• Services cancelled due to client non-cooperation or provision of incorrect information

3.3 Refund Process

4.1 Security Measures

We implement industry-standard technical and organisational measures to protect your data:

4.2 Data Breach Response

In the event of a data breach, EcomVistara will:

• Contain the breach and conduct forensic investigation within 24 hours of detection
• Notify affected clients within 72 hours, as required under DPDP Act 2023
• Report to relevant authorities (CERT-In, Data Protection Board) as mandated by law
• Provide a detailed incident report and remediation steps within 14 days

4.3 Cross-Border Data Transfers

Some of our cloud infrastructure and SaaS tools are hosted on servers outside India (AWS US-East, Google Cloud). All such transfers are governed by Standard Contractual Clauses (SCCs) and the service providers are compliant with the EU-India data transfer frameworks and DPDP Act provisions on cross-border transfers.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, understand how you use our site, and improve your experience.

5.2 Types of Cookies We Use

5.3 Managing Your Cookie Preferences

You can manage or withdraw your cookie consent at any time through:

• Our cookie consent banner displayed on your first visit
• Your browser settings (Chrome, Firefox, Safari all offer cookie management tools)
• Google Analytics opt-out browser add-on: tools.google.com/dlpage/gaoptout
• Contacting us at privacy@ecomvistara.in to request cookie data deletion

6.1 Applicable Laws & Frameworks

EcomVistara operates in full compliance with the following Indian and international legal frameworks:

6.2 Marketplace Policy Compliance

As a partner to sellers across major Indian marketplaces, EcomVistara ensures all services are conducted in accordance with:

6.3 Anti-Spam & Communication Compliance

All commercial communications by EcomVistara comply with the Telecom Commercial Communications Customer Preference Regulations (TCCCP) and TRAI DLT framework. We maintain an opt-out mechanism in every marketing communication and honour opt-out requests within 10 business days.

7.1 Nodal / Grievance Officer

As required under the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, EcomVistara has appointed a Grievance Officer:

7.2 Escalation Matrix

7.3 Policy Updates

EcomVistara reserves the right to update these policies at any time. Material changes will be notified via email to registered clients at least 15 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the revised policies. We encourage you to review this page periodically.